Customer support

Get the right help

We have answers! If not covered here, please reach out.

The product I want to purchase shows 0 in inventory. How can I buy them now?

The product you are looking to purchase is in high demand and is being replenished with each purchase. Check back in 24 hours as these items are constantly being manufactured to get you the quality items you deserve. If they are still not available, please use the contact us form to request an estimated back-in-stock date.

How do I know if the service part fits my product?

How do I use a coupon code I found?

Do you sell OEM (Original Equipment Manufacturer) parts?

I’m not seeing the part I’m looking for on your site, is this your entire product offering?

I added items to my cart and left the website. When I came back to checkout, my items were no longer in my cart. What happened to them?


I ordered on a weekend, when can I expect my order to ship?

Your order will be processed Monday morning and will ship within one to two business days. This is the same for Holidays as well: orders will be processed the next day of business after the end of the Holiday. For example, if you order on July 4th your order will be processed July 5th.

My Order's status is "Awaiting Shipment." How long until it ships?

How do I rush an order?

Can I cancel my order before it has shipped?

What countries do we ship to?

Will all of my parts be coming together?

I completed my order near 5:00 PM Eastern Daylight Time on a weekend (Monday through Thursday), when can I expect my order to ship?

I live inside the US and it is saying we cannot deliver to my address? What is wrong?

What Products Qualify For Free Shipping?

What should I do if my item arrives damaged? 


How do I print an invoice from one of my orders?

Printing your invoice is simple. First log into your account and click "Order Status" at the top left of the page. From there, just find the order you wish to print an invoice for and click "View Order Details". Once on the next page you will see blue text that says "Print Invoice" towards the bottom of the page. After you click that text you are done!

Does CVG collect and remit tax on the customer's behalf to the Alabama Department of Revenue?


How do I return the products I ordered?

You will have to obtain an RMA number before mailing back your parts. Please do not ship products directly back to the address on the box! We cannot guarantee a refund on a product that was not returned properly. For more details please read our Return Policy Page.

Click Here for the ATP Return Policy Form

Please print out and complete the Product Return Form and return it to:

We, in turn, will provide an RMA (Return Merchandise Authorization) number and instructions on shipping the product back to us.

If you have any questions on how to return your item to us, please feel free to email or call us.

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